Communication between customers and their suppliers when facing troubles

Communication between customers and their suppliers when facing troubles


It happens that relations between customer and supplier can turn into rival instead of collaborating. What are the reasons? Troubles that may arise during a project.
Failure of trust, unwillingness to take responsibility, excessive emotions cause misunderstanding meaning that communication and cooperation will be inefficient. When communication is inefficient it impedes us from solving a problem but makes it just deeper and tougher.
WWBridge team consists of very experienced in EAC certification managers who have closed a lot of projects and know all pitfalls that may be faced on the way and how to solve them.
However, when any unexpected troubles still take place, we always take responsibility and try to solve any issues in the most constructive way.
What shall be done to be able to deal with a trouble:
- Turn off emotions. They are always of no use
- Identify the nature of a problem
- Think over all possible solutions of the problem
- Discuss these solutions in a constructive way with a customer
If all these steps are done in a proper way, your discussion with a customer will be efficient and successful. It will help to save relations and develop mutually beneficial business line in the future.

We will be glad to see you among our customers and assist with EAC certification.
Please, feel free to send an inquiry.

By Kristina Shestakova

Head of Business Development

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